MYTSOSLast Updated: 2026 Thank you for choosing TianSha Online Shop ("the Store"). We provide digital products and services, including game credits, virtual items, gifting services, and other digital top-up products. ## 1. Refund Policy Due to the nature of digital goods, all completed, delivered, processed, or redeemed orders are non-refundable, non-returnable, and non-exchangeable except where required by law. Orders that have not yet been processed may be eligible for a refund, subject to our review and approval. ## 2. Eligible Refunds Refunds may be granted if: * The purchased product or service cannot be provided; * The order has not yet been processed; * A duplicate payment was made; * The order cannot be completed due to our system error; * The issue is confirmed to be caused by the Store. ## 3. Non-Refundable Cases Refunds will not be granted if: * The customer changes their mind after the order has been processed; * Incorrect game account information is provided; * The order has already been completed, delivered, or processed; * Payment is made through an unauthorized third-party account; * Delays are caused by game publishers, payment gateways, banks, or third-party service providers; * The customer's account is restricted, suspended, or unable to receive the product; * The transaction is suspected of fraud, chargeback abuse, money laundering, or other suspicious activity. ## 4. Refund Processing Approved refunds will be processed within 3–14 business days to the original payment method. ## 5. Order Verification The Store reserves the right to reject, cancel, hold, or request additional verification for any order deemed suspicious or potentially fraudulent. ## 6. Contact Us For assistance, please contact us through our Contact Us page or official customer support channels.